Privacy Policy

Last updated: 01/03/2024

This Privacy Policy outlines how iboost-services.com FZC ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://iboost-services.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). The terms "you" and "your" refer to you as the user of our Services, whether as a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on the Site, and the "Last updated" date will be revised accordingly. Please review this policy regularly to stay informed of any updates.

How We Collect and Use Your Personal Information

Over the past 12 months, we have collected personal information from various sources as detailed below. The information we collect and how we use it depend on your interactions with us.

Beyond the specific uses detailed below, we may use the information collected to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect the rights of our users or others.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, or could be associated with you. Below are the categories and specific types of personal information we collect:

Information You Provide Directly: This includes your basic contact details (name, address, phone number, email), order information (billing/shipping addresses, payment confirmation), account information (username, password, security questions), shopping details (items viewed, carted, or wishlisted), and customer support communications.

Information Collected Through Cookies: We automatically collect certain information about your interactions with the Services, referred to as "Usage Data," through cookies, pixels, and similar technologies. This data may include device and browser information, network connection details, IP address, and other interaction-related information.

Information Obtained from Third Parties: We may obtain information about you from third-party vendors and service providers (e.g., Shopify, payment processors) who collect information on our behalf.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services: To fulfill our contract with you, process payments, manage your account, arrange shipping, handle returns/exchanges, and facilitate reviews.

Marketing and Advertising: To send promotional communications and show you tailored advertisements. This includes personalizing the Services and advertising on our Site and other websites.

Security and Fraud Prevention: To detect, investigate, and address possible fraudulent or illegal activities. If you register for an account, you are responsible for safeguarding your account credentials.

Communicating with You: To offer customer support and improve our Services.

Cookies

We use Cookies to enhance your experience on our Site and to analyze how users interact with the Services. For details on the Cookies used by our store powered by Shopify, please refer to https://www.shopify.com/legal/cookies.

Most browsers automatically accept Cookies, but you can set your browser to remove or reject them. However, blocking Cookies may impact your experience and limit the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties under certain circumstances, as detailed below:

Vendors and Service Providers: Such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping partners.

Business and Marketing Partners: Including Shopify, to provide services and advertise to you. These partners use your information according to their own privacy policies.

Legal and Compliance Reasons: To comply with legal obligations, enforce terms of service, or protect our rights and those of others.

In the past 12 months, we have disclosed the following categories of personal information:

Identifiers (basic contact details, order, and account information)
Commercial information (order details, shopping information, customer support)
Internet or similar network activity (Usage Data)
We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you submit content (e.g., product reviews) to any public area of our Services, that content will be accessible to the public. We are not responsible for the privacy or security of any information you make publicly available.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of these third parties, and you should review their policies before providing them with your information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us to request its deletion.

Security and Retention of Your Information

We take appropriate measures to protect your information, but no security system is foolproof. We retain your personal information as long as necessary for business purposes or as required by law. We do not store, sell, share, or rent your credit/debit card details or personally identifiable information to third parties.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, delete, correct, or transfer your data, opt out of certain uses, or withdraw consent where applicable. To exercise these rights, please contact us.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country, including in the United States. We take steps to ensure adequate protection for your data when transferred internationally.

Contact

If you have any questions or wish to exercise your rights, please contact us at support@iboost-services.com.

For data protection purposes, we are the data controller of your personal information. Our representative is support@iboost-services.com.